As the General Election has been called I will not be holding advice surgeries. If I am re-elected I will resume them after June 8th.
In the meantime I have put together a useful guide which you can fine here: http://ruthcadbury.org/sites/default/files/Important%20Contacts%20for%20Website.pdf
If you think that the problem you have is the responsibility of Hounslow Council you should contact them directly. Their website address is www.hounslow.gov.uk Their phone number is 020 85832000.
You can find out who your local councillor is by going http://democraticservices.hounslow.gov.uk/mgMemberIndex.aspx