Useful contacts for use during the General Election

As you will know, once the election is called there are no MPs and my ability to help my constituents is therefore more limited. I have compiled this useful guide which you can find below.

List of contact details of important Government bodies, Charities and Authorities

Hounslow Council https://www.hounslow.gov.uk/info 

                                                Telephone

Opening Hours - Monday - Thursday 9am-5pm.  Friday 9am-4.45pm

Environment, Street services and Planning - 020 8583 5555

Parking - 020 8583 2000

This is an automated service, appeals against tickets must be made online. We do not discuss parking tickets by telephone.

Housing & Council Tax Benefit, Council Tax and Business Rates - 020 8583 4242

Housing Repairs & Tenancy issues - 020 8583 4000

All other enquiries 020 8583 2000

Emergencies only 020 8583 2222

Mon to Thu – 5pm to 8am Fri 4.45pm through to Mon 8am

                                                   Email

Housing customerservicecentre@hounslow.gov.uk

Housing repairs repairs.team@hounslow.gov.uk

Housing feedback complaints.team@hounslow.gov.uk

Customer relations feedback@hounslow.gov.uk

Customer enquiries customerservice@hounslow.gov.uk

                                                  Postal Address

London Borough of Hounslow, Civic Centre Lampton Road, Hounslow TW3 4DN

Flytipping
Please follow this link- https://tinyurl.com/m379jhz

Waste and Recycling
Please follow this link-https://tinyurl.com/kw4tv38

Homelessness
Website: https://www.hounslow.gov.uk/info/20065/homelessness
Email: housingclientservices@hounslow.gov.uk  

Anti-Social Behaviour
Websitehttps://tinyurl.com/l2dzcn6
Phone: customer services team on 0208 583 2000 (pick from the options)
or the neighbourhood wardens hotline on 020 8583 4141. 
Wardens can be contacted between 3pm and 10pm every day.

Community Safety Team Phone Emergency services on 999 or 112
To inform the council of an emergency please call 020 8583 2222
Email: Contingency.planning@hounslow.gov.uk 

General enquiries
Website: https://tinyurl.com/lmls28p

Phone: The Customer Service Centre is open Monday - Friday, 8am - 6pm.
For out-of-hours contact, please call on 0208 583 2222.

Repairs
For emergency repairs such as a burst pipe or unsecure front door outside of office hours.
Phone: 020 8583 2222

Gas
For issues with your boiler or gas fire
Phone: 0800 634 9434 to arrange for an engineer to visit you. The call centre is open from 8am to 8pm seven days a week. 

Handyman Service
To book the Handyman Service
Phone: 020 8583 3878

Leaseholders
Our Specialist Housing Team provides help and advice to leaseholders across the borough
Email: leaseholdservices@hounslow.gov.uk
Phone: 020 8583 3787

Community Engagement and Involvement
Our Community Housing Partnership Team works closely with local communities and groups of residents to identify community priorities. They link with our partners in the voluntary sector to give people opportunities to get involved and create and direct community activities that meets the needs of local residents
Email: community.development@hounslow.gov.uk
Phone: 020 8583 2406

Hounslow Highways
i.e. road, pavements, potholes, trees
Website: https://www.hounslow.gov.uk/info/20054/streets

Education

School Admissions
Email: admissions@hounslow.gov.uk
Telephone: 020 8583 2721
Address:
School admissions Children’s and Adults Services Civic Centre
Lampton Road Hounslow TW3 4DN
Appeals
Email: schoolappeals@hounslow.gov.uk Telephone: 020 8583 3356
You can also contact Children’s Legal Centre http://www.childrenslegalcentre.com/ Ace Education Advice - http://www.aceed.org.uk/
Free School Meals
Email: schoolmeals@hounslow.gov.uk
To apply:
https://tinyurl.com/kh3ssr4
Telephone: 020 8583 2820 / 2781 Address: Free school meals Revenues and Assessments Corporate Resources Civic Centre Lampton Road Hounslow TW3 4DN
Childcare
Family Information Service (FIS)
Email: fis@hounslow.gov.uk
Telephone: 020 8583 3470
Website: https://tinyurl.com/mzx86x9
Address: Borough of Hounslow
Civic Centre, Orange Zone Lampton Road, Hounslow TW3 4DN

Hounslow Council Social Services

Adult Social Care
Email: adultsocialcare@hounslow.gov.uk Telephone: 0208 583 3100
Monday to Friday from 9am to 5pm.
Out of hours telephone: 0208 8583 2222
If someone is in immediate danger, call the police on 999
General Safeguarding enquiries

Email: safeguardingadults@hounslow.gov.uk

Telephone: 020 8583 4515

Hounslow Early Intervention Team Address: O-Block Lakeside Mental Health Unit West Middlesex University Hospital site Twickenham Road Isleworth TW7 6AF
Telephone: 020 8483 1445

Early Help Hounslow
Address:
Civic Centre Lampton Road Hounslow TW3 4DN
Telephone: 020 8583 6600 Email: earlyhelp@hounslow.gov.uk

Care Place

Support to Hounslow residents across areas including adult social care, housing, money management, employment, education, leisure, health and wellbeing.

Email: careplace@hounslow.gov.uk

Website: https://www.careplace.org.uk/?LA=Hounslow

Telephone: 020 8825 6665

Planning

Website: https://www.hounslow.gov.uk/info/20010/planning_and_building

Address: Planning Policy Regeneration Economic Development and Regeneration London Borough of Hounslow Civic Centre Lampton Road Hounslow TW3 4DN

Email: ldf@hounslow.gov.uk Government Planning appeal

Website: https://www.gov.uk/appeal-planning-decision 


Council Tax Valuation

Valuation Office agency Network Support Office - Housing Allowances Wycliffe House Green Lane, Durham, DH1 3UW

Email: NSOhelpdesk@voa.gsi.gov.uk

Telephone: 03000 502502


Report/ Complaint
Website: https://www.hounslow.gov.uk/report

Website: https://www.hounslow.gov.uk/info/19999/your_council_and_elections/1402/c...

Telephone: 020 8583 5211

Email: feedback@hounslow.gov.uk


The Local Government Ombudsman PO Box 4771 Coventry CV4 0EH Phone: 0300 061 0614

Website: www.lgo.org.uk

1Housing Ombudsman Service Exchange Tower Harbour Exchange Square London E14 9GE Phone : 0300 111 3000 (lines are open Monday to Friday from 9:15 to 17:15) Fax : 020 7831 1942

Email : info@housing-ombudsman.org.uk Website: www.housing.ombudsman.org.uk

Housing Associations General Enquiry Lines

Notting Hill Housing Associations
Telephone: 020 3815 0000
Website: https://www.nhhg.org.uk/contact-us/

A2 Dominion
Telephone: 0800 432 0077 Website:
http://www.a2dominion.co.uk/

Catalyst
Website: https://www.chg.org.uk/
Email: contactcatalyst@chg.org.uk
Telephone: 0300 456 2099

Shepherds Bush
Website: https://www.sbhg.co.uk/
Telephone: 0800 9170839 or 020 8996 4200
Email: group.info@sbhg.co.uk

Inquilib
Website: http://www.inquilabha.org/
Telephone: 0208 607 7777 0208 607 7778
Email: customerservices@inquilabha.org


Charities /Support Groups

Refuge
Website: http://www.refuge.org.uk/ Telephone: 0808 200 0247

Shelter
Website: http://www.shelter.org.uk/ Telephone: 0344 515 2000

Crisis
Website: http://www.crisis.org.uk/ Email: enquiries@crisis.org.uk Telephone: 0300 636 1967 Address: Crisis, 66 Commercial Street, London, E1 6LT

Women’s Aid
Website: https://www.womensaid.org.uk/ Telephone: 0808 2000 24708 Email: helpline@womensaid.org.uk0

Citizens Advice Bureau
Website: https://www.citizensadvice.org.uk/ Telephone: 03444 111 444

St Mungo’s
Website: http://www.mungos.org/ Telephone: 0203 856 6000 Email: info@mungos.org Address: St Mungo’s 3 Thomas More Square, Tower Hill, London E1W 1YW

Street Link
Website: http://www.streetlink.org.uk/ Telephone: 0300 500 0914 Email: info@streetlink.org.uk

The National Domestic Violence Helpline (24 hours)
Telephone: 0808 2000 247

London Reconnection Team
This team can provide advice to European migrants in London who want to return to their home country Telephone: 0870 383 3322

Refugee Action
Refugee Action can provide advice to other migrants and asylum seekers Telephone: 0808 800 0007


Legal Advice

Office of the Immigration Services Commissioner

The Office of the Immigration Services Commissioner (OISC) regulates immigration advisers, ensuring they are fit and competent and act in the best interest of their clients.

Website: https://www.gov.uk/government/organisations/office-of-the-immigration-se...

OISC Regulated Immigration Adviser Finder: http://home.oisc.gov.uk/adviser_finder/finder.aspx

Ealing Law Centre

Ealing Law Centre provides free specialist legal advice and representation for those in need in the London Borough of Ealing and beyond.

http://ealinglawcentre.org.uk.gridhosted.co.uk/

Telephone: 020 8579 4598 Email: info@ealinglaw.org.uk
Address: 210 Northfield Avenue Ealing, London W13 9SJ


Cardinal Hume

The Cardinal Hume Centre enables people to gain the skills they need to overcome poverty and homelessness. We work with homeless young people, badly housed families and others in need.

Website: https://www.cardinalhumecentre.org.uk/
Telephone: 020 7222 1602
Address: Cardinal Hume Centre 3-7 Arneway Street off, Horseferry Rd, London SW1P 2BG


Ealing Equalities Council

Ealing Equality Council (EEC) is a charity and has been active in the promotion and advancement of equality and human rights for all. We've been providing advice and advocacy in both generalist and specialist and retain the services of both solicitors and qualified barristers to provide free legal advice.

Website: http://ealingequalitycouncil.org.uk/
Address: Lido Centre, 63 Mattock Ln, London W13 9LA Phone: 020 8280 2250
Open Hours: 10:30am–1pm, 2–3:30pm


The Law Society

The Law Society is the independent professional body for solicitors in England and Wales.
Website – Public advice page: https://www.lawsociety.org.uk/for-the-public/
Address: 113 Chancery Ln, London WC2A 1PL
Phone: 020 7242 1222
Hours: 9am–5pm


Asylum Aid

Phone: 020 7354 9631 Advice Line: 020 7354 9264
Website: http://www.asylumaid.org.uk/
Address: Migrants Resource Centre, Berol House, 25 Ashley Road, London N17 9LJ
Open Hours: 9:30am–5:30pm


Children Law Charity

Telephone: 0808 800 5792
Website: http://www.coramvoice.org.uk/
Address: Coram Voice, Gregory House, Coram Campus, 49 Mecklenburgh Square, London WC1N 2QA
Email: info@coramvoice.org.uk 


Child Law Advice

Child Law Advice is operated by Coram Children's Legal Centre. We provide specialist advice and information on child, family and education law.
Telephone: Family or Child law - 0300 330 5480 Education law - 0300 330 5485
Website: http://childlawadvice.org.uk/
How to guides: http://childlawadvice.org.uk/how-to-guides/

Cafcass

Cafcass (Children and Family Court Advisory and Support Service) represents children in family court cases. We make sure that children's voices are heard and decisions are taken in their best interests. We are independent of the courts, social services, education and health authorities and all similar agencies.
Phone: 0300 456 4000
Call centre is open 09:00 - 17:00 Mon - Friday (excluding bank holidays).
Website: https://www.cafcass.gov.uk/
Email: Telephoneenquiries@cafcass.gsi.gov.uk
Address: Cafcass National Office 3rd Floor 21 Bloomsbury Street London WC1B 3HF


To find your local Councillor:

https://www.gov.uk/find-your-local-councillors

Find local consultations: Have your say about local issues. Councils carry out consultations on the way they plan, manage and deliver services.

https://www.gov.uk/find-local-consultations

Hounslow Mayor

The new Mayor of Hounslow is Councillor Ajmer Grewal and the Deputy Mayor is Councillor Daanish Saeed. The mayor's chosen charities for the year are Alzheimers Society and Hounslow Association for the Blind.
Address: Mayor's Office London Borough of Hounslow Civic Centre Lampton Road Hounslow TW3 4DN.
Telephone: 020 8583 2243
Email: mayor@hounslow.gov.uk


Welfare Benefits

PIP (Personal Independence Payment)
Personal Independence Payment (PIP) helps with some of the extra costs caused by long-term illhealth or a disability if you’re aged 16 to 64.

Website: https://www.gov.uk/pip/overview

To Claim Personal Independence Payment
Telephone: 0800 917 2222
Textphone: 0800 917 7777
Monday to Friday, 8am to 6pm

General Enquiries
Telephone: 0345 850 3322
Textphone: 0345 601 6677
Monday to Friday, 8am to 6pm

DWP (Department for Work and Pensions)

Website: https://www.gov.uk/government/organisations/department-for-work-pensions
Address: Caxton House Tothill Street London SW1H 9NA
Email: ministers@dwp.gsi.gov.uk

Pensions
Website: https://www.gov.uk/contact-pension-service To find local pension centre: https://www.gov.uk/find-pension-centre

Help making a claim
Telephone: 0800 731 7898
Textphone: 0800 731 7339
Welsh language: 0800 731 7936
Monday to Friday, 8am to 6pm (except public holidays)

Job Centre Plus

Website: https://www.gov.uk/contact-jobcentre-plus
Local Branch finder: http://los.direct.gov.uk/default.aspx?type=1&lang=en&AspxAutoDetectCooki...

JSA (Job Seekers Allowance)

Website: https://www.gov.uk/jobseekers-allowance For further assistance please go your local Job Centre Plus Branch

Employment and Support Allowance (ESA)

If you’re ill or disabled, Employment and Support Allowance (ESA) offers you:
 Financial support if you’re unable to work
 Personalised help so that you can work if you’re able to

Website: https://www.gov.uk/employment-support-allowance

HMRC Her Majesty’s Revenue and Customs

Website: https://www.gov.uk/government/organisations/hm-revenue-customs
Contact HMRC: https://www.gov.uk/contact-hmrc


DLA (Disability Living Allowance)
Disability Living Allowance (DLA) is a tax-free benefit for disabled people who need help with mobility or care costs.

If you were born on or before 8 April 1948
Telephone: 0345 605 6055
Textphone: 0345 604 5312
Monday to Friday, 8am to 6pm

Address for those born on or before 8 April 1948: Disability Living Allowance DLA65+ Mail Handling Site A Wolverhampton WV98 2AH

If you were born after 8 April 1948 Telephone: 0345 712 3456
Textphone: 0345 722 4433
Monday to Friday, 8am to 6pm
Address for Children: Disability Benefit Centre 4 Post Handling Site B Wolverhampton WV99 1BY

Website (for Adults): https://www.gov.uk/dla-disability-living-allowance-benefit Website (for children): https://www.gov.uk/disability-living-allowance-children


Attendance Allowance

You could get £55.10 or £82.30 a week to help with personal care because you’re physically or mentally disabled and you’re aged 65 or over.

Website: https://www.gov.uk/attendance-allowance
Telephone: 0345 605 6055
Textphone: 0345 604 5312
Monday to Friday, 8am to 6pm
Address: Attendance Allowance Unit Mail Handling Site A Wolverhampton WV98 2AD

Universal Credit (UC)

You may be able to claim Universal Credit if you’re on a low income or out of work.
Website: https://www.gov.uk/universal-credit

UC Guidance Website: https://www.gov.uk/guidance/universal-credit-how-it-helps-you-into-work

Council Tax Enquiry Line

Govt. Website: https://www.gov.uk/council-tax/working-out-your-council-tax General enquiries - Telephone (England): 03000 501501 Hounslow Council Website: https://www.hounslow.gov.uk/info/20018/council_tax_and_benefits

Carer’s Allowance

Website: https://www.gov.uk/carers-allowance/overview

Constant Attendance Allowance

You can claim Constant Attendance Allowance if you get Industrial Injuries Disablement Benefit or a War Disablement Pension and you need daily care and attention because of a disability.

Website: https://www.gov.uk/constant-attendance-allowance


Industrial Injuries Disablement Benefit (IIDB)

You might get Industrial Injuries Disablement Benefit (IIDB) if you became ill or are disabled because of an accident or disease either:
 At work
 On an approved employment training scheme or course

Website: https://www.gov.uk/industrial-injuries-disablement-benefit


Other websites:
Government Money Advice Service

Website: https://www.moneyadviceservice.org.uk/en
Telephone: 0800 138 7777
Monday to Friday, 8am to 8pm - Saturday, 9am to 1pm - Sunday and Bank Holidays, closed.

Thames Water
Website: https://www.thameswater.co.uk/
Telephone: 0800 980 8800 Our lines are open from 8am to 8pm, Monday to Friday, 8am to 6pm Saturday and closed on Sunday and bank holidays.


PALS NHS
The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters. They provide a point of contact for patients, their families and their carers. Hounslow and Richmond Community Care PALS
Website: http://www.hrch.nhs.uk/patients/pals/

NHS 11
NHS 111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 when you need medical help fast but it’s not a 999 emergency.

NHS
Website: http://www.nhs.uk/pages/home.aspx
Contact Us: http://www.nhs.uk/aboutNHSChoices/Pages/ContactFilter.aspx


Hounslow and Richmond Community Care
Website: http://www.hrch.nhs.uk/ Telephone: 020 8973 3000 Address: Thames House 180 High Street Teddington TW11 8HU

West London Mental Health Trust
Website: http://www.wlmht.nhs.uk/
Telephone: 0300 1234 244 Address: Trust Headquarters 1 Armstrong Way Southall UB2 4SD

Hounslow Improving Access to Psychological Therapies (IAPT) service
Website: http://www.hounslowiapt.nhs.uk/
Telephone: 0300 123 0739
Email: houccg.Hounslowiapt@nhs.net Address: Hounslow IAPT The Isleworth Centre 146 Twickenham Road Isleworth TW7 7DJ

Ombudsman Parliamentary and Health Service
Website: https://www.ombudsman.org.uk/
Telephone: 0345 015 4033

Housing Ombudsman Service
Website: http://www.housing-ombudsman.org.uk/
Telephone: 0300 111 3000 (lines are open Monday to Friday from 9:15 to 17:15) Exchange Tower Harbour Exchange Square London E14 9GE
Email: info@housing-ombudsman.org.uk

The Financial Ombudsman Service
Website:www.financial-ombudsman.org.uk
Telephone: 0300 123 9 123 Monday to Friday, 8am to 8pm - Saturday, 9am to 1pm
Address: The Financial Ombudsman Service Exchange Tower London E14 9SR


The Consumer Ombudsman
Website: http://www.consumer-ombudsman.org/
Telephone: 0333 300 1620

Reporting Hate Crime Report online
Website: http://report-it.org.uk/your_police_force Telephone (non-emergency): 111
Telephone (emergency): 999

Met Police
Website: https://beta.met.police.uk/
Advise and info: https://beta.met.police.uk/advice-and-information/
Telephone (non-emergency): 111
Telephone (emergency): 999

West Middlesex Hospital NHS Choices
Website: http://www.nhs.uk/Services/hospitals/Overview/DefaultView.aspx?id=118598
Telephone: 020 8560 2121
Address: Twickenham Road, Isleworth, Middlesex, TW7 6AF

TFL
Website: https://tfl.gov.uk/
Help & Contacts: https://tfl.gov.uk/help-and-contact/

Network Rail
Website: https://www.networkrail.co.uk/
Telephone: 03457 11 41 41

Home Office
Website: https://www.gov.uk/government/organisations/home-office
Email: public.enquiries@homeoffice.gsi.gov.uk
Telephone: 020 7035 4848
Address: Direct Communications Unit 2 Marsham Street London SW1P 4DF

First-tier Tribunal (Immigration and Asylum Chamber)
We are responsible for handling appeals against some decisions made by the Home Office relating to:

 permission to stay in the UK
 deportation from the UK
 entry clearance to the UK First-tier Tribunal (Immigration and Asylum Chamber) PO Box 6987 Leicester LE1 6ZX

Email: customer.service@hmcts.gsi.gov.uk
Telephone: 07300 123 1711


GMB
Website: http://www.gmb.org.uk/ Telephone: 020 7391 6700 Email: info@gmb.org.uk Address: 22 Stephenson Way Euston London NW1 2HD

UNITE
Website: http://www.unitetheunion.org/
Email: executive.council@unitetheunion.org
Telephone: 020 7611 2500
Address: Unite, Unite House, 128 Theobald's Road, Holborn, London, WC1X 8TN

UNISON
Website: https://www.unison.org.uk/
Telephone: 0800 0 857 857

CWU
Website: http://www.cwu.org/
Address: CWU, 150 The Broadway, Wimbledon, London, SW19 1RX
Tel: 0208 9717 200
Email: info@cwu.org

BT
Website: http://home.bt.com/
Telephone: 0800 800150

SKY
Website: https://www.sky.com/
Telephone: 0800 151 2747

VIRGIN MEDIA
Website: http://www.virginmedia.com/
Telephone: 0345 454 1111

National Grid
Website: http://www2.nationalgrid.com/uk/
Address: 1-3 Strand, London WC2N 5EH
Phone: 020 7004 3000

EON ENERGY
Website: https://www.eonenergy.com/
Telephone: 0870 280 5467

Interpol
Website: https://www.interpol.int/

Crime Stoppers - report crime anonymously
Website: https://crimestoppers-uk.org/give-information/give-information-online/
Telephone: 0800 555 111

National Crime agency
Website: http://www.nationalcrimeagency.gov.uk/
Email: communication@nca.x.gsi.gov.uk
Telephone: 0370 496 7622 (available 24/7)
Address: Units 1 - 6 Citadel Place, Tinworth Street, London SE11 5EF

UK Government
Website: https://www.gov.uk/


Charities

Mind
Website: http://www.mind.org.uk/ Telephone: 0300 123 3393

Scope
Website: https://www.scope.org.uk/ Telephone: 0808 800 3333 Email: helpline@scope.org.uk

Age UK
Website: http://www.ageuk.org.uk/ Telephone: 0800 678 1174

Carer’s UK
Website: http://www.carersuk.org/help-and-advice/talk-tous?gclid=CLj11Y7Y09ICFVEz...
Telephone: 0808 808 7777

Carer’s Trust
Website: https://carers.org/
Email: info@carers.org
Telephone: 0300 772 9600

2000
Club The 2000 club offers membership to adults who have any disability whether physical, sensory or a learning disability.
Telephone: 07944 394270
Email: alanstacey2000@gmail.com
Address: Heston Community Sports Hall Heston Road Hounslow TW5 0QZ

Barnardo’s
Website: https://www.barnardos.org.uk/
Email: supporterrelations@barnardos.org.uk
Telephone: 0208 550 8822

Childline
Telephone: 0800 11 11
Website: https://www.childline.org.uk/

The Salvation Army
Website: https://www.salvationarmy.org.uk/
Telephone: (020) 7367 4500 The Salvation Army UK and Republic of Ireland Territorial Headquarters, 101 Newington Causeway, London, SE1 6BN
Email: info@salvationarmy.org.uk

Save the Children
Website: http://www.savethechildren.org.uk/
Telephone: 020 7012 6400
Email: supporter.care@savethechildren.org.uk

Amnesty International
Website: https://www.amnesty.org.uk/
Email: sct@amnesty.org.uk
Telephone: 020 7033 1500

Red Cross
Website: http://www.redcross.org.uk/
Tel: 0344 871 11 11
Email: information@redcross.org.uk

Christian Aid
Website: http://www.christianaid.org.uk/
Telephone: +44 (0) 20 7620 4444
Email: london@christian-aid.org

YMCA
Website: http://www.ymca.org.uk/
Telephone: 020 7186 9500
Email: enquiries@ymca.org.uk

NACRO
Website: https://www.nacro.org.uk/
Telephone: 0300 123 1889
Resettlement advice: 0300 123 1999

Samaritans
Telephone: 116 123
Email: jo@samaritans.org

The National Care Line – care and support for the elderly
Email: office@thenationalcareline.org
Telephone: 0800 0699
Website: http://www.thenationalcareline.org/