Persistent or Vexatious Policy
My staff and I treat all enquiries, whether they are made by letter, phone or by email the same:
- you will be treated with courtesy and fairness at all times - we would hope, too, that you will be courteous and fair in your dealings with us at all times.
- we will treat your issue or request for help in confidence within the office
- we will deal with your request promptly and in a timely manner in accordance with the issue or assistance requested.
- we will where possible keep you updated on the progress of your case and may need to request additional information from you.
- we sometimes have to liaise with a third party or another agency to help resolve the issue which may cause delays to my office being able to respond to your initial request.
I do not expect my staff to tolerate unacceptable behaviour by any constituent or any stakeholder. Unacceptable behaviour includes behaviour which is abusive, offensive or threatening and may include:
- Using abusive or foul language on the telephone
- Using abusive or foul language face to face
- Any form of intimidating or threatening behaviour
- Sending an excessive number of emails
- Leaving an excessive number of voicemails
I will act to protect my staff from such behaviour. If anyone behaves in a way that is unreasonably persistent or vexatious.
- We will initially issue a warning and a request that the behaviour changes.
- Should there be continued inappropriate behaviour it will result in my staff ceasing speaking directly with you. Further correspondence will be in writing.
- If unacceptable behaviour continues towards my staff, then we will cease all correspondence for a 3-month period.
- In extreme cases, depending on the severity of the unreasonable or vexatious behaviour it will be reported to the police.